Privacy Policy

Effective date: August 28, 2026

ISFA-4 Defense Supply Company (“ISFA-4,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains the personal information we collect through our website, store operations, communications, and transactions; how we use and disclose that information; and the choices available to you.

INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

• Contact and identity information, such as your name, billing and shipping addresses, email address, and telephone number.
• Account information, such as login details, preferences, mailing-list choices, and saved account settings.
• Transaction information, such as products viewed or purchased, order history, payment status, shipping details, returns, selected pickup location, and communications about an order.
• Firearm- and compliance-related information needed to process or transfer regulated products, such as age or eligibility confirmations, selected FFL information, identification or residency information, and records required by federal, state, or local law.
• Payment and financing information submitted to payment processors or financing providers. Those providers handle payment information under their own privacy and security practices. We may receive transaction identifiers, authorization results, payment status, and limited payment details.
• Fraud-prevention and security information, such as order-risk signals, verification results, IP address, device and browser information, account activity, and information used to detect suspicious or unauthorized transactions.
• Website and analytics information, such as pages viewed, searches, product interactions, referring pages, approximate location derived from IP address, cookies, and similar technologies.
• Communications and submissions, including customer-service messages, reviews, survey responses, uploaded documents, and other information you choose to provide.

HOW WE USE INFORMATION

We may use personal information to:

• Provide the website, create and maintain accounts, and respond to requests.
• Process orders, payments, financing, pickup, shipping, returns, and warranty-related requests.
• Coordinate firearm transfers and verify FFL, age, residency, identity, eligibility, and other legal requirements.
• Detect, investigate, and prevent fraud, theft, abuse, security incidents, and prohibited transactions.
• Communicate about orders, account activity, products, services, promotions, and policy changes.
• Maintain records, comply with legal obligations, respond to lawful requests, and enforce our terms and policies.
• Analyze website use, improve search and product availability, troubleshoot errors, and improve our services.
• Send marketing communications when permitted. You may unsubscribe from promotional emails using the link in the message or by contacting us.

HOW WE DISCLOSE INFORMATION

We may disclose personal information as reasonably necessary to:

• Ecommerce hosting, payment, financing, fraud-prevention, identity-verification, analytics, communications, customer-support, and technology service providers.
• Distributors, suppliers, manufacturers, and fulfillment partners involved in completing an order, drop shipment, return, repair, or warranty request.
• Selected or receiving FFL dealers involved in a regulated transfer.
• Shipping carriers and delivery providers.
• Professional advisers, insurers, auditors, and service providers that help operate or protect the business.
• Law-enforcement agencies, regulators, courts, or other parties when required by law, legal process, licensing obligations, or a good-faith need to protect rights, safety, property, customers, or the public.
• A successor or prospective successor in connection with a merger, financing, sale, reorganization, or transfer of all or part of the business, subject to appropriate safeguards.

We do not sell personal information for money. Website analytics, advertising, or similar technologies may be treated as “sale,” “sharing,” or targeted advertising under some state privacy laws even when no money is exchanged. Where applicable law provides a right to opt out, you may contact us using the information below.

COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, maintain sessions, measure performance, understand website activity, prevent fraud, and support communications or marketing. Browser controls can limit some cookies, but disabling necessary cookies may prevent portions of the website or checkout from working correctly.

DATA RETENTION

We retain personal information for as long as reasonably necessary to complete transactions, provide services, maintain business and security records, resolve disputes, enforce agreements, and comply with firearms, tax, accounting, fraud-prevention, licensing, and other legal obligations. Retention periods vary by the type of information and the applicable requirement.

DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission method, or storage system can be guaranteed completely secure. Please protect your account credentials and notify us if you believe your account or information has been compromised.

YOUR CHOICES AND PRIVACY REQUESTS

You may unsubscribe from promotional emails using the unsubscribe link provided in the message. You may also contact us to request correction of account information, ask questions about our privacy practices, or exercise rights available under applicable law. We may need to verify your identity before completing a request, and some records must be retained to comply with legal obligations.

CHILDREN

Our website and online sales are intended for adults and are not directed to children under 13. Regulated products are subject to minimum-age and eligibility requirements. We do not knowingly collect personal information from children under 13 through the website.

THIRD-PARTY WEBSITES AND SERVICES

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, not this Privacy Policy.

CHANGES TO THIS POLICY

We may update this Privacy Policy when our practices, technology, or legal obligations change. The effective date above identifies the current version. Material changes will be communicated when required by law.

CONTACT US

ISFA-4 Defense Supply Company
1100 Cedar Road, Suite B
Chesapeake, Virginia 23322
Phone: 757-410-2955
Email: sales@isfadefco.com